The Hallmark Business Connections Blog

Fresh ideas and insights about employee recognition, wellness engagement and customer engagement. Click around. Get inspired.

Picking the Right Partner

“Kansas City Power & Light is honored to be a part of your important moments and memories.” When I heard this in a Kansas City Power & Light video, I was struck by how much that sounded like something Hallmark would say. When we first began to partner with KCP&L to create and pilot the Customer […]

Do I Know You?

I was heading into my office last Tuesday and waved hi to someone I met a week before. I got a nod but I could tell-that person had no idea who I was. Ever have one of those awkward moments? How many times do our customers have that exact same experience? They know who we […]

Empowerment vs. Standards: You Can–and Need to–Have Both

I often hear managers tell their employees to go forth and create great customer experiences. Without arming employees with well-defined standards and a thorough understanding of their job and company policy, that kind of empowerment can end up being disastrous for everyone involved. Micah Solomon, author and customer service speaker, shares his ideas about walking […]

5 Creative Award Ideas for Rockstar Employees

For any organization, it’s important to recognize and reward employees who go above and beyond the call of duty. Successful companies have established a culture of recognition that rewards teamwork, milestones, innovation, customer service, and more. Establishing a culture of recognition means that employees will continually strive for success, since they know their hard work […]

What Is the Impact of Employee Engagement on Customer Satisfaction?

It’s no secret that engaged employees deliver consistently better customer service. A recent Gallup Survey on the State of the Global Workplace, however, found that only 13 percent of workers consider themselves engaged in the workplace and willing to foster the meaningful relationship customers want. Unfortunately for businesses, superior customer experiences are highly beneficial for […]

25 Staff Birthday Card Wishes That Can Delight & Inspire Employees

Many employees spend their birthdays at the office. On these special days, employers should make an extra effort to ensure their employees feel valued and recognized by the organization. A birthday is the perfect opportunity to remind employees they’re appreciated in the workplace with a heartfelt sentiment. Staff birthday card wishes can be as simple […]

4 Ways to Get the New Year Started Off on the Right Foot

The New Year is a time of both reflection and planning ahead. For businesses, it’s the perfect opportunity to recognize and reconnect with customers and employees as well as celebrate individual milestones and company-wide successes. On the tail end of the holiday season, employees and customers alike will be relaxed and in good spirits. With […]

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Employee Recognition

Wellness Engagement

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